MSI460
Dr. J. Jarrett
MSI 460
The Technology of Quality
(Prediction
for Production and the Arts of Charts by Computers)
Description and
Purpose
The purpose of this
course is
to "show and tell" what is old and new, easy and useful, applicable
and profitable in the modern art of management science as they apply to
problems in industry and business. Today's industrial uses of
statistics and
computers go far beyond classical statistical process control (SPC) and
the
classical Shewhart control chart. Modern tools include novel graphical
techniques, new charting methods, and statistically designed programs
for
producing useful information from data.
A window of
opportunity
presently exists to learn about these new statistical methods. Those
that wait
will hear about them later by those educated in other countries.
TEXT: Quality (2nd.
ed., by Donna C. S. Summers, Prentice-Hall, 2000
Handouts from Professor
Course
Outline
1 Role of
Statistics;
Introduction to Decision Matrix and Real Deal Decision-Making under
Uncertainty. Use of computer software, i.e., Minitab, NWA Quality
Analyst.
2 Quality
Management;
the Deming approach to Management. What Deming said to his students and
why
managers wanted to learn about it more than statisticians do? Other
Quality
Philosophers, Practices, Tools, Standards. Problem Solving; steps in
process
improvement.
3 Review of
Elementary
Statistics; review using methods of Quality Analyst. Why
professional users
of statistics use specialty software to solve real problems. Graphical
methods
to understand location, variation and skewness.
4 Process
Control Charts; basic Concepts charts, Charts for
variables. Many computer applications using Minitab on the PC.
5 Process
Control Charts for Variables; mean(xbar) and range
charts, X charts, other process control charts. Computer applications
using
Minitab.
6 Process
capability
Individual Values compared with averages. The estimation of population
variance
from sample information. Control limits and specification limits. The
6σ Spread
versus Specification limits.
7 Control
Charts for Attributes; p, np, c and u charts. Their
uses and purpose. Probability distributions that apply to attribute
charts.
8 Reliability;
Definition and use Measures, programs engineers
…
9 Quality
Costs
Definition, types, quality costs, cost measurement systems and
utilizing
knowledge of costs for decision making.
10 Product
Liability, Systems, Benchmarking and Auditing.